Всеукраинская Ассоциация Контактных Центров. Видео с конференций и круглых столов.
CareforCustomers. If you work in the Call Center or BPO Industry and you care about delivering cost effective customer service, then you will find a number of videos that will show you how you can improve the performance of your operation
Канал Гуру отрасли Brad Cleveland. Brad Cleveland is known globally as one of today’s foremost experts in customer relationships, customer services, and the fast-evolving communications economy. He has worked across 45 states and in over 60 countries, and his clients have included many service leaders.