Всеукраинская Ассоциация Контактных Центров. Видео с конференций и круглых столов.
ВАКЦ: Секреты построения результативных продаж
ВАКЦ: Секреты управления персоналом в контакт-центре
youtube.com/user/CareforCustomers
CareforCustomers. If you work in the Call Center or BPO Industry and you care about delivering cost effective customer service, then you will find a number of videos that will show you how you can improve the performance of your operation
youtube.com/user/BradClevelandCo/featured
Канал Гуру отрасли Brad Cleveland. Brad Cleveland is known globally as one of today’s foremost experts in customer relationships, customer services, and the fast-evolving communications economy. He has worked across 45 states and in over 60 countries, and his clients have included many service leaders.